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Returns and Refunds

  • We offer a 14 day Return for Refund Policy. 

  • The 14 day Return Period starts from the day you receive your order from us.
  • Any orders received back out of this time frame,
  • will be returned once customer has paid for the return postage.

  • Returns will only be accepted for refund providing the items are in original condition,
  • with tags attached, with no perfume, deodorant, or make up stains, 
  • or any signs of being washed. 

  • We reserve the right to refuse to not refund should your return does not comply
  • with the terms of our Returns Policy.

  • Once we receive your return we will process your refund to your original payment method. 
  • Please allow up to 21 working days.
  • We, unfortunately, don't send confirmation emails when we receive returns.

  • Please post back to our address with your order form using a trackable method
  • (so you can track your parcel) and include your order form. 

  • Please note the cost of the return is covered by the customer.
  • Your Return is your responsibility until it reaches us. 

  • Unfortunately we are unable to accept Returns on:
  • Swimwear
  • Jewellery
  • Sale items or any items reduced in price - A sticker stating this will be on your invoice
  • Discounted Items using a Discount Code
  • Pre - Order Items

  • Unfortunately at this time we are unable to offer exchanges.

  • Should you receive a faulty item please email

  • Please send your return back to:

  • Pretty Dollz UK
  • 102 Ford Road,
  • Upton,
  • Wirral
  • CH49 0TQ
  • Email:

  • When you tick our Terms and Conditions you are agreeing to the above.