Returns and Refunds

• We offer a 14 day Return for Refund Policy. 
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• The 14 day Return Period starts from the day you receive your order from us.
• Any orders received back out of this time frame,
• will be returned once customer has paid for the return postage.
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• Returns will only be accepted for refund providing the items are in original condition,
• with tags attached, with no perfume, deodorant, or make up stains, 
• or any signs of being washed. 
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• We reserve the right to refuse to not refund should your return does not comply
• with the terms of our Returns Policy.
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• Once we receive your return we will process your refund to your original payment method. 
• Please allow up to 21 working days.
• We, unfortunately, don't send confirmation emails when we receive returns.
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• Please post back to our address with your order form using a trackable method
• (so you can track your parcel) and include your order form. 
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• Please note the cost of the return is covered by the customer.
• Your Return is your responsibility until it reaches us. 
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• Unfortunately we are unable to accept Returns on:
• Swimwear
  
• Jewellery
  
• Sale items or any items reduced in price - A sticker stating this will be on your invoice
• Discounted Items using a Discount Code
• Pre - Order Items
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• Unfortunately at this time we are unable to offer exchanges.
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• Should you receive a faulty item please email admin@prettydollz.co.uk
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• Please send your return back to:
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• Pretty Dollz UK
• 102 Ford Road,
  
• Upton,
• Wirral
• CH49 0TQ
• Email: admin@prettydollz.co.uk
• 
  
• When you tick our Terms and Conditions you are agreeing to the above.